Datatrend Run Book Services will help you quickly identify application and server procedures and incident management resources required to take corrective action when problems occur with key applications. Create an updated operational runbook tuned to your current environment, documenting critical relationships of your service catalog and IT estate: business function and technical description of applications; troubleshooting techniques; application topology; IT asset environment operation, monitoring and maintenance.

Our unique process helps you update and maintain your IT support documentation with current application and infrastrucure discovery and dependency mapping, providing guidance for procedures to troubleshoot and resolve application problems. The Runbook Service helps reduce Mean Time to Recovery (MTTR) by providing an updated reference guide for each application, used for troubleshooting application problems and for IT incident management on an ongoing basis. You’re IT support documentation is always up to date and accurate with Datatrend Run Book Services, the best in class for ITSM and high availability for critical business workflows.

Watch the 30 second teaser above to find out all you can learn in our full 18 minute video which you can access below. Our “full length feature” walks you through a high-level overview of the Datatrend Run Book Methodology, which helps you articulate business and IT alignment down to the individual application level, lowering costs and increasing productivity.

Benefits of Datatrend Run Book Services:

Quickly identify root cause and resolve application outages

  • Fast and efficient IT data center incident management, including problem identification and resolution
  • Enable application troubleshooting, incident management, root cause identification and analysis, debugging, rapid resolution, as well as application outage pre-emption
  • Incident Management standardization, with processes to assure maximum business application uptime and efficient IT service and resource management
  • Significantly reduce the risks, time and costs of unplanned outages/downtime, enabling high availability (HA), business continuity and disaster recovery (BCDR)

Enable IT service delivery, SLA fulfillment and compliance governance

  • Operationalize ITIL best practices and best in class IT Service Management (ITSM) capabilities for application and server dependencies
  • Document otherwise undocumented application and server relationships, resources and procedures required to assure IT service management (ITSM) for managed service providers and corporate data centers
  • Support ITSM framework and enable SLA delivery for line of business (LoB) customers and priority workflows
  • Compliance with business and IT regulations (e.g. SOX, PCI), enabling IT governance at best practice levels

Identify key business applications and corresponding IT infrastructure, including dependencies and data flows

  • Up-to-date, nearly 100% accurate IT asset discovery and inventory for configuration management database (CMDB) software and IT infrastructure library (ITIL) processes
  • Combines agentless, non-invasive, automated discovery of IT assets as well as manual discovery data gathering, including workshops and interviews with application, database and IT infrastructure owners
  • Features application mapping, dependencies and data flows, including application topology, application functionality and application-to-asset dependency identification
  • Accurate information and data for the service catalog within your cloud environment

Enable change management for maximum uptime across IT infrastructure

  • Proactive change management for planned outages, datacenter transitions, technology upgrades, datacenter consolidation, server decommissioning , technology refreshes, and virtualization and cloud initiatives
  • Develop change management informed by a current IT inventory of physical and virtual assets: applications, databases, servers, storage and network components

Unlike Traditional Runbooks, Datatrend Run Books Services Enable Operational Best Practices

  • Traditional run books only provide a point-in-time snapshot for application begin, run, stop, supervise and debug
  • Datatrend’s unique process creates a Runbook that is a living document, capturing IT hardware and software asset inventory (and the corresponding CMBD), data flows, and application dependencies
  • Establish procedures to enable run book automation
  • Incident Management Scenarios and decision trees, including routine automated processes and routine manual processes
  • Service catalog as part of ITIL process design and configuration management

Datatrend's methodology includes IT asset discovery, analysis and documentation

  • Automated Discovery – learn about our digital data discovery tool and its performance for auditing IT asset inventory
  • Manual Discovery – validation of phase one’s automated discovery with application owners for accuracy, delivering greater ITSM
  • Analysis and Reporting – We will analyze the information captured in the automated and manual discovery and generate reports such as inventory, application and server dependency for your data center
  • Runbook document – this final deliverable is an operational Run Book for your environment. It will give you the information needed to help drive your IT costs down, while increasing productivity, and how to maintain your systems. You will learn exactly what this document will contain

Datatrend's proven processes have resolved client challenges across a range of IT environments and business processes

  • Developed a client solution involving UCMDB server, MySQL database and Microsoft SQLserver
  • Helped establish new user setup and configuration management procedures, with step-by-step application run process definition, including starting and stopping process components
  • IT network asset management solution identified network security zones misconfigurations based on applications and topologies, helped to optimize firewall policies
  • Identified errors in cluster configuration
  • Discovered unused resources; identified unused IT server capacity to enable server decommissioning and reduce overall capital expenditures (CapEx) and total cost of ownership (TCO)

Fill out this brief form to view full 18 minute video