Today's workforce is more connected and messaging focused than ever – not only because it is convenient and efficient, but often out of necessity due to mobility, information overload, and other factors, as well as increasing customer demand for bringing the right resources to bear quickly, even in real time. Gone are the days when paper correspondence or a simple phone call is sufficient. Mobile phones now go well beyond basic voice calls. Instant messaging, texting, Facebook, Twitter, blogs, Skype and now Google+ are becoming everyday means of communication in addition to phone conversations and e-mail. And let's not forget video and video conferencing. The challenge is that all of these tools and functions are often distinct and separate with little to no integration and coordination, and many are not well suited to business use.
Wouldn't it be nice if when you texted someone you knew if they would be able to receive it? And would it be great to know if someone was able to take your call before you called, or to see if a co-worker in another location is on the phone? Or even having the ability to start an instant message and easily transition that to a phone call or video conference?
In today's marketplace, collaboration is about getting business done quickly and efficiently. With an integrated set of voice, messaging, and video tools, people can easily exchange information in real time, subject matter experts become more available, and customers are happier by getting information and responses quickly from the right people.
Datatrend offers a number of Unified Communications and Collaboration (UCC) solutions to fit your needs. These solutions are built upon IBM Sametime, the industry-leading platform for instant messaging, collaboration, and unified communications.
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To consult with a Datatrend representative regarding your needs, call us now at 800.367.7472.
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