Summary

A national pharmacy and retail chain needed to cut down on outage recovery time and get an in-depth understanding of their infrastructure environment. Datatrend deployed a team of resources leveraging the BMC ADDM tool to enable discovery of the company’s infrastructure assets. Discovery and Application Dependency Mapping allowed the company to clearly see network dependencies, leading to the reduction of outage recovery time.

Customer Profile


- Pharmacy & Retail Industry
- 9,500+ Locations
- 400,000+ Employees
- North America-Based

The Challenge

A national pharmacy and retail chain needed to cut down on outage recovery time and get an in-depth understanding of their infrastructure environment. The company did not have useful documentation to know which applications were housed on what servers. Additionally, they did not know how the applications were communicating over the network. Major outages and corporate mergers were driving the need to better understand the environment.

The Solution

The client engaged Datatrend to map over 100 applications. Datatrend deployed a team of resources leveraging the BMC ADDM tool to enable discovery of the company’s infrastructure assets. This expertise did not exist within their environment and is critical to execution of strategy. Datatrend completed the mapping for 107 critical applications.

The Result

Datatrend fully mapped the in-scope applications in three months. As a result, Discovery and Application Dependency Mapping enabled the company to clearly see network dependencies, leading to the reduction of outage recovery time.

CALL TO ACTION!

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