Category: Case Study

15 posts
Summary

Seeking to add value to their solution package and streamline sales and delivery, a telecommunications VoIP solution provider engaged Datatrend to install a purpose-built appliance solution as a pre-configured, pre-tested blade and rack server/storage infrastructure.

Customer Profile


- Telecommunications Industry
- Serves 255+ Million Customers
- 51,000+ Employees Worldwide
- North America-Based

The Challenge

A telecommunications VoIP solution provider, offering a comprehensive portfolio of communications applications from a common network platform, sought to streamline sales and delivery for faster deployment and leverage by telco carriers. Their portfolio included IP PBX/Centrex, mobile PBX, business line, trunking, and consumer solutions.

The Solution

Datatrend, partnering with an ISV, delivered a purpose-built appliance solution to simplify installation and configuration of the applications suite offering ongoing supporting and supplemental warranties. We installed purpose-built appliance solution as a pre-configured and pre-tested blade and rack server/storage infrastructure, designed specifically for the client’s VoIP application platform. Additionally, Datatrend provided support from pre-production installation through transition into service.

The Result

Datatrend’s purpose-built and performance-tuned appliance delivers fast Time-to-Value (TtV). The solution has carrier-grade interoperability, back office functions, redundancy, scalability, improved management, security, and cost-reduction advantages. Datatrend is now a trusted turnkey infrastructure and services provider to the client through friction-free deployments to service providers, providing video, fax, voice and email communications for businesses and consumers worldwide.

CALL TO ACTION!

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Summary

A healthcare monitoring solution provider required an appliance and delivery model to aid their software in quicker time-to-revenue and time-to-value. Utilizing a partnership with Dell OEM, Datatrend provided and deployed a performance-optimized, scalable, and price-competitive solution.

Customer Profile


- Healthcare Industry
- Serves 60,000 People Daily
- 45,000+ Employees
- North America-Based

The Challenge

A healthcare monitoring, alarm management, and analytics solution provider needed a purpose-built appliance and turnkey product delivery model for their software to speed up time-to-revenue and time-to-value for healthcare providers and their patients.

The Solution

Datatrend and partner Dell OEM worked collaboratively with the healthcare solutions provider to design and configure a performance-optimized, scalable, price-competitive solution to integrate and deliver directly to hospitals.

The Result

The ISV-enabling solution allows the healthcare solutions provider to concentrate on their core competencies, as Datatrend delivered friction-free deployment of the solution. Hospitals gained immediate insights into patient care and operations using the performance-optimized solution on Dell hardware.

CALL TO ACTION!

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Summary

A large healthcare services company needed to develop network standards and attain maintenance at 3,000 U.S. locations. Additionally, they required assistance with network planning, installations, new builds, remodels, and MACs. By working closely with key client team members, Datatrend successfully increased network standards and conducted desired maintenance and installations.

Customer Profile


- Healthcare Industry
- 2,400+ Locations
- 85,000+ Employees
- North America-Based

The Challenge

A large healthcare services company needed to develop network standards and attain maintenance at 3,000 U.S. locations. They required assistance with network planning, installations, new builds, remodels, and MACs while adhering to high standards of quality control, strict compliance, and service level agreements (SLAs). Previously, their network infrastructure planning and installation had been fragmented with disparate local and regional providers.

The Solution

Datatrend developed and documented network standards and trained client teams. We offered hardware recommendations for streamlined processes to increase efficiencies and cost savings, provided ongoing network infrastructure and services for MACs, new builds, and remodels, and serviced both remote offices and branch offices.

The Result

Network connectivity was maintained across 3,000 locations. Datatrend delivered process standardization, corporate continuity, efficiencies, cost savings and minimized response times – ultimately reducing demands on the care provider’s IT staff. Additionally, Datatrend was cited as having the cleanest and most accurate quality of delivery upon walkthrough. We are now trusted as an extension of the care provider’s team to develop and deliver on high standards for network infrastructure management.

CALL TO ACTION!

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Summary

A globally-operating casual restaurant chain sought to change and improve its point of sale (POS) and process operations. The chain needed help specifically with its IT infrastructure to support the deployment, installation, and support of new POS tablets for checkout. With over 500 U.S. locations, the restaurant needed assistance to progress quickly and precisely.

Customer Profile


- Restaurant Industry
- 990+ Locations
- 70,000+ Employees Worldwide
- North America-Based

The Challenge

A national restaurant chain needed comprehensive help with its IT infrastructure to improve customer focus and responsiveness. They were adding a new payment system via point-of-sale tablets, and looking for a partner to provide design and support for faster service and simplified payment options. Deployment and installation for wireless infrastructure was required to support new devices and restaurant operations.

The Solution

Datatrend implemented wireless infrastructure to support operations and enable store technology, including point-of-sale devices. We deployed systems for point-of-sale devices and registers to streamline the customer payment process, as well as provided break-fix services and other IT system changes quickly and efficiently anywhere in the network.

The Result

The deployment streamlined operational outcomes across 70+ US locations. The point-of-sale tablet system improved stores’ customer focus and responsiveness, optimizing the customer experience by ease of ordering. Datatrend delivered on objectives to provide faster service and simplified payment options.

CALL TO ACTION!

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Summary

One of the nation’s largest apparel and home furnishings retailers was determined to improve their IT infrastructure, enhance operational efficiencies, and create the optimum shopping experience.  These objectives would deliver on the company’s desire to fulfill their strategic priorities of strengthening private brands, increasing revenue per customer, and becoming a world-class omnichannel retailer.

Customer Profile


- Retail Industry
- 1,000+ Stores
- 90,000+ Associates
- North America-Based

The Challenge

A large department store chain needed help with installation and setup of technology to support the stores’ strategic evolution. The alternative of adding IT staff across 1,000+ stores nationwide would be inefficient and costly, so they needed a partner to provide design and support to ensure IT systems are consistent and high-quality.

The Solution

Datatrend provided design, implementation, and support of comprehensive IT infrastructure. We installed cable infrastructure to support wireless operations and enable store technology, as well as customer connectivity via the retail chain’s own devices. Datatrend deployed systems for point-of-sale devices, registers, and kiosks to streamline the customer checkout experience. Additionally, we provided break-fix services from the data center to the edge of the network.

The Result

Operational outcomes were seamless and successful across 1,000+ stores. The cable plan brings uniformity, efficiency, and ease of management. Datatrend assisted to elevate the retail chain’s overall brand, while delivering on the mission to ensure optimal customer shopping experience.

CALL TO ACTION!

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